Distance Selling Contract

1- Parties

istanbulcitytravel.com Erenköy Turizm ve Seyahat Acenteliği Ticaret Ltd. Sti. The service provider will be referred to as the “Operator”. The person whose name and surname are specified in the reservation and / or the people he represents will be referred to as “Consumer”.

2- Subject

This contract has been concluded between the Consumer and the Carrier. It is organized for sales of services made in a written, visual, telephone and electronic environment in accordance with the services that the carrier sells, whose qualities and conditions of sale are given below, cover the rights and acts of the parties. Includes vehicle transfer and allocation service purchased by the consumer from the carrier’s website. The qualifications of the service purchased are specified in the Distance Selling Contract of the Internet Site and on the “Terms and Conditions” pages.

3- Duration of the contract

This contract is; If the reservation in question comes into force on the date of confirmation by the Carrier and no dispute arises, the service that the consumer receives automatically ends. In the event of a conflict, this contractual relationship will be valid until the final resolution of the conflict.

4- Payment and billing information

By purchasing a service with a credit card, the consumer is obligated to pay the service charge at the time of booking. Make the reservation and payment; This means accepting the terms of the carrier on the distance selling contract pages of the website and the “terms and conditions”. Complaints and refund requests should be sent to info@istanbulcitytravel.com up to 14 (fourteen) days after the date of service. Period of issue of the invoice in relation to the purchased service V.U.K. 7 days, date of purchase included, provided you don’t skip a month. The carrier will use the information provided in the reservation form to document the invoices to be sent to the consumer. At the request of the invoice, it will be sent by freight to the address indicated by the consumer on the reservation form. The costs resulting from the work of canceling and returning credit card payments made to the POS system of the bank or company providing the payment systems are deducted from the amount to be returned. When refunding payments made by wire transfer, the bank transaction cost is deducted from the service charge, and the transaction cost belongs to the customer. In order for requests to be made under the specified vehicles within 24 hours, it is necessary to obtain compliance by contacting us. In international bank transfers, there may be financial agreements between countries or commissions issued by the issuing bank for reasons arising from the commission policy of the issuing bank or the correspondent bank. The commission deductions come from the bank to which the money will be transferred and the responsibility lies with the sending party. In order to avoid such a situation, please obtain confirmation from your bank.

5- Cancellation and modification

When the consumer requests cancellation up to 24 hours before the start of the service, the total amount of the service paid is returned to him. If the consumer requests a cancellation less than 24 hours before the start of the service, the one-way service charges are not reimbursed. If the driver is booked with a cash payment system, the transfer fee is collected from the consumer. (If a round trip service charge has been paid, the full return charge will be refunded for cancellations prior to the departure transfer.) These terms do not include campaign services, advance bookings, or discount bookings . The cancellation provisions are valid for date changes made by the consumer. The consumer will comply with the rules of the service contract concerning the service purchased from the Carrier; 3. He agrees to respect the life, property and peace of the people, otherwise he will not be able to receive the service for good reasons and he has no right to return. If the bank or financial institution does not pay the service charge to the carrier due to the unfair or illegal use of the credit card belonging to the consumer by unauthorized persons after the service has been provided, not caused by the default of the carrier, the consumer is responsible for the service and the resulting damage.

6- General provisions

The carrier can cause mechanical malfunctions, traffic accidents, operational failures, air opposition, traffic jams, terrorist incidents, law enforcement applications, etc. in the transfer vehicle, which will prevent starting or continuing the service. As soon as he / she realizes that he / she cannot complete your transfer for reasons, an alternative tool will be tried to be provided as soon as possible and / or he will give information otherwise. In the cases which we have mentioned above, the reimbursement of the transfer costs, which has been paid, will be returned to you without interruption and / or in such case, the price difference resulting from the transport provided by the Consumer by your own means will be paid to the Consumer by the Carrier.

7- Efficiency

This contract is composed of 7 main articles and if necessary, it will be issued in 2 copies and signed by the parties In the event of a dispute arising from the contract, the articles of Law n ° 4925 on road transport will be applied. Antalya court and enforcement offices are authorized for the dispute arising from this contract. I have declared that I have read and accepted the contract on behalf of myself and / or the persons whose names I have indicated in the booking form. This declaration; it is valid even if someone else has made and / or accepted the reservation process instead of me. As a consumer, I declare that I have read and understood all the provisions set out in the distance sales contract of the website and the pages “General conditions”, the responsibility for the accuracy of my information in the booking form that I sent, Road Transport Law No. 4925 and the information on the carrier’s website.

Start Typing
Start Conversation
💬 Need help?
Hello 👋
Can we help you?